Privacy Policy for PetsAgile
Effective Date: January 17, 2025
PetsAgile respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how PetsAgile collects, uses, shares, stores, and protects personal information when you visit petsagile.com, create an account, submit or claim a business listing, contact a pet professional, leave or manage reviews, use our forms, purchase paid listing features, or interact with our services.
For information about cookies and tracking technologies, please review our Cookie Policy. To manage privacy rights and choices, please review our Your Privacy Choices page.
1. Who We Are
PetsAgile is a directory and business visibility platform for pet-related professionals and businesses, including groomers, pet sitters, dog walkers, trainers, veterinarians, breeders, transporters, boarding providers, pet hotels, pet stores, photographers, and similar pet service providers.
For privacy questions, you can contact:
PetsAgile Privacy Team
Email: info@petsagile.com
2. Information We Collect
We may collect personal information that you provide directly to us, information collected automatically when you use the website, and information from public or third-party sources where appropriate.
2.1 Information You Provide
This may include your name, email address, phone number, username, password, account preferences, business name, business address, website, service details, listing information, photos, descriptions, pricing information, opening hours, claim request details, review content, messages, support requests, and other information you submit through PetsAgile.
2.2 Business Listing Information
If you submit, claim, or manage a business listing, we may process information about your business or professional services. Some listing information may be displayed publicly, such as business name, location, contact details, service categories, opening hours, photos, website links, reviews, and profile descriptions.
2.3 Verification and Claim Information
If you request to claim a listing or complete verification, we may ask for information to confirm your identity, authority, or relationship to the business. This may include business email, phone number, website, business registration details, VAT number, professional license information, social profiles, or other supporting information where applicable.
2.4 Reviews and User Content
If reviews, ratings, comments, or other user content are submitted on PetsAgile, we may process the content, related account information, timestamps, moderation records, and any reports or disputes connected to that content.
2.5 Information Collected Automatically
When you use petsagile.com, we may collect technical and usage information such as IP address, browser type, device information, operating system, pages visited, referring pages, approximate location, interaction data, and cookie or consent preferences.
2.6 Payment and Plan Information
If you purchase paid listings, featured listings, advertising products, subscriptions, or other paid services, we may process billing details, plan selection, transaction references, invoice information, payment status, and related support information. Payment card details should be processed by the payment provider and not stored directly by PetsAgile unless clearly stated and legally reviewed.
3. How We Use Personal Information
We may use personal information to:
- Operate and improve PetsAgile.
- Manage user accounts.
- Publish and manage listings.
- Process claim requests.
- Support verification procedures.
- Moderate reviews and content.
- Respond to inquiries and support requests.
- Manage subscriptions and paid services.
- Prevent fraud, abuse, and misuse.
- Improve security and platform integrity.
- Analyze website performance.
- Comply with legal obligations.
- Communicate with users and business owners.
We may also send service messages, account notifications, listing updates, moderation notices, claim updates, and marketing communications where permitted by law.
4. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we may rely on one or more of the following:
Performance of a Contract
To provide accounts, listings, paid plans, claim tools, and related services.
Consent
For optional cookies, marketing communications, and other processing where consent is required.
Legal Obligations
To comply with tax, accounting, consumer protection, privacy, and other legal requirements.
Legitimate Interests
To protect platform security, prevent fraud, review listings, moderate content, improve services, and maintain accurate business information.
5. How We Share Information
We may share personal information with service providers that help us operate PetsAgile, such as hosting providers, analytics providers, email tools, payment processors, security tools, customer support tools, and other business software providers.
We may also share information:
- When required by law.
- To protect rights, users, animals, or platform safety.
- To investigate fraud, abuse, or misuse.
- To respond to lawful legal requests.
- In connection with a merger, acquisition, restructuring, or sale of assets.
PetsAgile does not knowingly sell personal information.
If this changes, we will update this Privacy Policy and provide any required opt-out mechanisms.
6. Cookies and Tracking Technologies
PetsAgile uses cookies and similar technologies to:
- Operate the website.
- Remember user preferences.
- Support security functions.
- Understand website performance.
- Measure analytics.
- Support advertising features where enabled.
Non-essential cookies should only be used where lawful consent or another valid legal basis applies.
Users can manage cookie preferences through the cookie banner or consent tool available on the website.
For more information, please review our Cookie Policy.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Account management.
- Listing management.
- Claim handling.
- Verification procedures.
- Review moderation.
- Fraud prevention.
- Legal compliance.
- Accounting obligations.
- Security and dispute resolution.
Some records may be retained after an account or listing is removed where necessary for legal, security, fraud prevention, accounting, or dispute resolution purposes.
8. International Data Transfers
Your information may be processed in countries outside your country of residence.
Where required, PetsAgile uses appropriate safeguards for international transfers, including contractual protections and other mechanisms permitted by applicable privacy laws.
9. Security
PetsAgile uses reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
- Secure hosting environments.
- Encryption where appropriate.
- Access controls.
- Security monitoring.
- Backup procedures.
- Regular software updates.
However, no website, system, or online transmission can be guaranteed to be completely secure.
Users and business owners are responsible for maintaining the security of their account credentials.
10. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal information.
- Correct inaccurate information.
- Delete personal information.
- Restrict processing.
- Object to processing.
- Request data portability.
- Withdraw consent where applicable.
- Manage cookie preferences.
- Manage marketing preferences.
To exercise these rights, please visit the Your Privacy Choices page or contact us at:
11. Complaints to Supervisory Authorities
If you believe that your privacy rights have been violated, you may have the right to lodge a complaint with your local data protection authority or privacy regulator.
We encourage users to contact PetsAgile first so that we can attempt to resolve concerns directly.
12. Automated Decision Making
PetsAgile does not currently make decisions based solely on automated processing that produce legal or similarly significant effects on users.
13. Business Listings and Public Information
Business listings may include public or business-related information.
If you are a business owner or authorized representative, you may request to:
- Claim a listing.
- Correct listing information.
- Update listing information.
- Request removal of certain information.
PetsAgile may require verification before making changes.
14. Children
PetsAgile is intended for adults, business owners, pet professionals, and users seeking pet-related services.
PetsAgile is not intended for children under 13 years of age or under the applicable age of digital consent in the user’s jurisdiction.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the Effective Date and publish the revised version on this page.
16. Contact Us
If you have questions about this Privacy Policy or how PetsAgile handles personal information, please contact:
PetsAgile Privacy Team
Email: info@petsagile.com