Content Guidelines

The best reviews are personal, passionate, and reflect your genuine consumer experience. They help the Petsagile community make informed decisions while fostering trust and transparency. Here are some tips for writing impactful and responsible reviews:

1. Share Your Personal Experience

• Write about your firsthand interactions with the business. Avoid sharing secondhand stories or information you’ve heard elsewhere.
• Focus on your unique story and avoid broad generalizations or assumptions.

2. Be Accurate and Honest

• Ensure your review is factually correct and reflects your true experience.
• Share your opinions openly, but avoid exaggerating or misrepresenting events. Petsagile does not mediate factual disputes, so stand behind the accuracy of your review.

3. Avoid Demanding Payment

• Reviews should benefit the community, not be used as leverage. Do not threaten to post or remove negative reviews in exchange for payment or other favors.

4. Keep Reviews Fresh

• When updating a review, focus on new experiences or interactions with the business.
• If you have fresh insights about a past experience, you can edit your existing review within 30 days of posting it.

5. Use Respectful Language

• Share your experience constructively and respectfully. Avoid personal attacks or inflammatory language.

By following these guidelines, you’ll help maintain a trustworthy and valuable community on Petsagile. Let us know if you have questions or need support in writing your review!

Photos and videos should be broadly relevant to the business and reflect the typical consumer experience (e.g., what the business looks like, what the business offers, etc.). If you’re a business, show us what you offer and what makes your business unique. Here are some additional things to keep in mind:

• Keep it relevant to everyone: We may remove a photo or video that showcases a unique personal experience that isn’t relevant to other people (e.g., a receipt or email exchange with a business) from the photo gallery for the business, but it may appear alongside your review if you write one about the business.
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• Keep it clean: We don’t want imagery of violence, drug use, nudity, near nudity, or suggestive acts—even if those images are an accurate representation of the business’s services or products.
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• Keep it friendly: Don’t use your photos or videos to attack or disparage others. A picture is worth 1,000 words, so it’s best to pick those words carefully and make your point in a review, direct message, or review response.

Don’t be shy. Use your account profile to let people know who you are and what makes you tick. Your peers want to read reviews from people they know and trust (not those with profiles that are empty or laced with inappropriate content).

• User Profiles: Since user trust and transparency are important to us, anonymous users who are disruptive to the community will be dealt with more sternly than those who stand behind their words. We encourage users to tell people a little something about themselves, but ask that you keep it relevant and don’t attack competitors, reviewers, or Petsagile. Avoid seeding your profile with keywords, special offers, or promotions—we’ll remove those if we see them.
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• Consumer Messaging: Petsagile has a handy messaging feature to keep you connected with your fellow Petsagilers. Please don’t use this feature to harass other users or send other inappropriate content, and remember, consumer accounts are for personal, non-commercial use only.
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• Business Messaging: Businesses should message reviewers using their free Business Account. Direct messaging is often the best way to resolve a dispute with an unhappy customer, but you can also address issues publicly by posting a public comment in response to a review. As with consumers, we ask that business representatives upload a clear photo of themselves to help personalize their messaging. Hopefully, it goes without saying, but don’t use direct messages or public comments to launch personal attacks or offer an incentive to change a review.
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• Ask the Community: Being able to ask and answer community questions about a business is extremely valuable, but as they say, with great power comes great responsibility. Stick to questions that are also relevant to others, don’t ask loaded questions or make presumptions, and keep the tone civil and non-argumentative. If you don’t have anything meaningful to add, best not to say anything at all. Clear questions with enough context and details will get more focused answers and meaningful conversations. For example, topics like “what is the best pizza place in town” are best discussed in Talk.